💡 Frequently Asked Questions (FAQ)
- Q: Which Panasonic toaster models are recalled in the US and Canada?
- A: The recall covers Panasonic flashXpress toasters, model number NB-G320PB. They were sold from May 2023 through May 2025 at Costco and Amazon in the US, and through Amazon Canada. The model number is printed on the bottom of the toaster.
- Q: Why are these Panasonic toasters being recalled?
- A: The toasters have a defect that can cause the heating element to overheat or arc, posing electric shock and fire hazards. Panasonic has received multiple reports of incidents, including flames and minor burns.
- Q: What should I do if I own a recalled Panasonic toaster?
- A: Stop using the toaster immediately and unplug it. Contact Panasonic for a prepaid shipping kit to return the toaster. You will receive a full refund of approximately $70 USD or $90 CAD, or a replacement toaster of equal value.
- Q: How can I get my refund from the Panasonic toaster recall?
- A: Visit Panasonic’s recall website or call their dedicated recall hotline. Provide your proof of purchase (if available) and shipping address. They will send you a prepaid return label. Once the toaster is received, your refund will be processed.
- Q: Are there any other risks beyond fire from this Panasonic toaster?
- A: Yes, the faulty wiring can also cause electric shock, even if the toaster is not currently producing flames. Any visible damage, unusual smells, or sparking means immediate risk. Do not attempt to repair the toaster yourself.